Europcar Edinburgh Waverley Railway Station

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Reviews about Europcar Edinburgh Waverley Railway Station

• Mario Zappadu

  30.08.2018
  ★ ★ ★ ★ ★
  I had a really nice experience with Europcar in Scotland. Renting the car was really easy; personnel both at desk and parking was professional and attentive. The car meats and overcome my expectations: was a brand new car, with GPS and uplift of category even if I did not request any of these services. Returning the car was easy and the technician friendly and helpful. That experience just confirm all the past ones I had with the company: great service and attention to customer experience.
• Stephanie Cella

  27.04.2018
  ★ ☆ ☆ ☆ ☆
  Do not ever use this company to rent a car. My flight from NY to London was cheaper than renting their basic car for two day. They also charged my card serval times, costing me over thousand dollars, which takes 5-10 business days to see the refund in your account. They will charge you a 250 GBP deposit which Masha, the customer service rep will tell you it’s just a hold and promises you that it is not actually charged to your account. Then all of a sudden you get an alert that your car for two days was almost 1,000 USD (including that deposit). Of course this doesn’t even count the other charges they put on my card. Also, the GPS didn’t work so I am still waiting for that refund to come through. Do yourself a favor and use any other rental service and never use this company. Worst service, experience overall!

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