Marks & Spencer Kinnaird Edinburgh

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Reviews about Marks & Spencer Kinnaird Edinburgh

• Heidi Denholm 9th 0

  02.09.2018
  ★ ☆ ☆ ☆ ☆
  I was food shopping today with my 19 month old. I'm also pregnant and took a dizzy/faint turn in store. Not one member of staff (at least 7 of which passed me and saw my distress, slumping over my trolley at points) asked if I was ok or needed help. Eventually I had to leave a trolley full of food and head to sit in the car. Called and spoke to manager to inform him of the way his staff ignored me. I got an apologie. However, thanks to the poor service from the staff at M&S, I am now too scared to venture far...my faith in humanity was lost today. (Customers in store also ignored me). I have never felt so let down by people.
  I'm unsure if I want to shop here again after my horrendous, degrading experience today.
• Nad Ahmed

  19.02.2018
  ★ ☆ ☆ ☆ ☆
  Absolutely appalled at the lack off customer service in the lingerie dept- when I was in the fitting room I asked a lady if I could get some help- I only needed an opinion and for her to get me another size, to which she replied ‘no, there are 2 off us and we are busy with other people!’ I was so shocked I just didn’t know what to say! Then I just got changed and complained to the another member off staff- who agreed that she was wrong. Had she said she was busy and if I could wait a few mins or that she would fetch someone for me I would not have minded. Put to point blank say NO? After that I was so put off that I didn’t even bother purchasing my item. Disgusted. People need to learn manners and learn more about the role they are employed to do! Awful- will not be going back there!

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